How to Send Your Device to Us
You do not need to live near our workshop to have your laptop or PC repaired by us. We collect from your door, anywhere in the UK, and return it to you tracked when it is done.
Step 1: Tell Us What Is Wrong
Fill in our repair form or call 01935 311555. Tell us the make and model, what the problem is and when it started.
Step 2: Sign Your Booking Online
We email you a short booking agreement to check and sign online. It confirms your details and address, and you choose how your device gets to us.
Step 3: We Collect From Your Door
We email you a prepaid label and a booking-in slip. Our courier then collects from your address, normally the next working day. The courier cannot give a collection time, so please have your device packed and labelled from the morning. Prefer to drop it off? You can take it to a courier drop-off point instead.
Step 4: Pack It Carefully
- Back up your important files first, if your device still works
- Use a sturdy box with at least 5cm of padding on every side
- Wrap the device in bubble wrap and make sure it cannot move around in the box
- Include the charger, unless we tell you otherwise
- Remove discs, USB sticks and memory cards
- Put the booking-in slip inside and stick the label on the outside
Step 5: Free Diagnosis and Quote
We let you know when your device arrives, diagnose the fault free of charge and send you a clear, written quote. Nothing is done without your approval.
Step 6: Repair and Tracked Return
Once you approve the quote and pay securely online, we carry out the repair, test your device thoroughly and return it to your door by tracked courier.
Good to Know
- Postage is £14.99. If you go ahead with a repair, it is included in your quote.
- Declining a quote. If you decide not to go ahead, you just pay the £14.99 postage.
- No fix, no fee. If we cannot repair your device, you do not pay for the repair.
- 12-month guarantee. Every repair is covered for parts and labour.
- Prefer to send it yourself? You can, at your own cost, using a tracked service. Just let us know and we will give you our address.
- Opening hours. Monday to Friday, 8:30am to 5:30pm.
Local to Martock or Yeovil? You can use our free local collection instead.