Privacy Policy

Last updated: 7 November 2026

This policy explains how DP PC & Laptop Repairs collects and uses your personal information when you use this website, contact us, or send us a device to repair.

Who we are

DP PC & Laptop Repairs is a trading name of PNM UK Enterprises Limited (company number 14898232), registered with the Information Commissioner’s Office as Pnm Uk Enterprises Ltd, part of the DP-Solutions family. We are the data controller for the information described in this policy.

Address: Lions House, North Street, Martock, Somerset, TA12 6DH
Email: help@pcandlaptoprepairs.co.uk
Phone: 01935 311555
ICO registration number: ZC189125

What we collect

• Enquiry details: when you use our contact form, we collect your name, email address, phone number, postcode, device type, make and model, how you plan to get the device to us, and your description of the problem.
• Repair details: when you book a repair, we keep a record of your device, the fault, our diagnosis, the quote, the work carried out and any payment.
• Collection and delivery details: your address and contact number, so we can collect your device or return it to you.
• Website usage: if you agree to analytics cookies, we use Google Analytics to understand how visitors use the site, such as which pages are viewed. This does not tell us who you are.

Data stored on your device

To repair or test your computer, we may need to start it up and use it. We only access what we need to carry out the work you have asked for. We do not copy, view or keep your personal files unless you ask us to, for example as part of a data transfer or data recovery job. We recommend backing up your data before sending us any device.

How we use your information

• To reply to your enquiry and give you a quote (to take steps at your request before entering a contract).
• To carry out the repair, keep you updated, take payment and return your device (to perform our contract with you).
• To keep business and accounting records (to meet our legal obligations).
• To improve our website, using analytics only where you have given consent.

We do not sell your information, and we will not send you marketing unless you have agreed to it.

Who we share it with

We only share your information where needed to provide our service, for example with:

• couriers and delivery services, to collect or return your device;
• our payment provider, to process online payments;
• our website, hosting and email providers, who store data on our behalf;
• Google, for website analytics (only if you consent);
• our accountants, and authorities where the law requires it.

How long we keep it

We keep enquiries that do not lead to a repair for 12 months. We keep repair and payment records for six years, to meet tax and accounting rules. After that, we delete them securely.

Cookies

We use a small number of essential cookies to make the website work. Analytics cookies are only set if you accept them, and you can change your choice at any time from our Cookie Policy page or the cookie settings tab on this website. Our Cookie Policy lists the cookies we use.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw consent at any time. To make a request, email help@pcandlaptoprepairs.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.